Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_30x7gu
Visitor
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7 Messages
21 hours ago
Anytime somebody uses reimagined you know they are too educated and have no practical knowledge for example, the new Xfinity reimagined stream Absolutely junk and needs to be removed and the old interface reinstalled
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user_aggmki
Visitor
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2 Messages
20 hours ago
I keep seeing replies from what I’m assuming is Xfinity customer service on taking our comments back to the engineers. At this point, if Xfinity thinks customers are going to wait for ALL the fixes needed on this new app they truly are out of touch with their customer base. Xfinity, you can move this comment up to the C suite level only and skip the engineers please.
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achandeck
Visitor
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4 Messages
19 hours ago
Shoddy user experience testing, has the characteristics of a hastily designed app. I can’t find how to record;
I can’t search for a specific program to record; this is a HORRIBLE app upgrade, it’s more a downgrade!🤦🏻♂️
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Ping_Jockey63
Visitor
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1 Message
19 hours ago
For the love of all that is holy, give us the same customization like we had before on the “guide” screen or just ditch this monstrosity. Can’t favorite, can’t choose just HD channels (who needs low def anymore?), can’t jump to previous channels, can’t, can’t, can’t! I never post anything anywhere but this really torqued my jaws! Who “reimagined” this tripe? The Marquis de Sade! Garbage.
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user_fe7cd5
Visitor
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1 Message
19 hours ago
Not happy with omission of favorites list
format also takes up a lot of phone screen space.
2
Sweetsoap
Visitor
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5 Messages
17 hours ago
I agree. Came here to voice my opinion. It’s terrible!
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Anonymous
Visitor
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2 Messages
15 hours ago
Stop making things worse by improving it. App was fine until you fixed it. For $267 month you should be better than this
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user_0cce44
Visitor
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1 Message
15 hours ago
How about just volume control. This new version is horrible. Does xfinity want us to stop being customers? Worst “update” ever!! Let’s hope they rectify their horrible mistake soon.
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user_d6pwwf
Visitor
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5 Messages
14 hours ago
I found a solution that fits my needs. One of the earlier comments mentioned downloading the TV Guide app which includes setting up favorites. Since the only thing I used on the Xfinity app was to use it as a TV guide this worked for me. I understand that many of you use more streaming features so sorry that won’t help you guys. I still don’t like the fact I had to use a new app when I’m spending so much monthly on a service.
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user_90sjic
Visitor
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3 Messages
14 hours ago
I couldn’t agree more. This “upgrade” is several steps backwards in usability. No longer can you see upcoming (scheduled) recordings to see if you remembered to set it up. No longer can you zoom to the time of day to find a program to record, causing endless swiping. No longer can you filter for HD only channels. No longer can you modify recording start and stop times. There are more missing features beyond these. It’s horrible. Did Comcast actually pay someone for this idiocy? What was the actual purpose of this downgrade?
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user_3jgv3f
Visitor
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1 Message
13 hours ago
I agree. It’s not user friendly. It is too large and I cannot scroll down like I was previously able to. Please go back to the old format! I do not remember Xfinity asking me, a dedicated customer, if I wanted this change. I do not!
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user_dp0l2d
Visitor
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2 Messages
13 hours ago
BRING BACK THE PRIOR XFINITY streaming app. The new one is horrible. Lost a lot of functionality and it is cumbersome. It is not user friendly. It is user viscious.
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Sandy56
Visitor
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2 Messages
12 hours ago
Besides what others have already said about the new app which includes the fact that you can’t chose your favorites which makes navigating frustrating, I’m having a big problem on my IPad while streaming live, it continues to cut out saying there are technical difficulties. I haven’t even tried watching a movie or on demand. Please fix these problems!
2
gtingle
Visitor
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4 Messages
12 hours ago
There is also no delete for watched programs, no scheduled programs you can see. The format for recorded programs is confusing. Whoever changed this needs to put it back like it was. Also no smart resume. What’s up with that? Total fiasco
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Annagr
New Poster
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5 Messages
10 hours ago
I am so frustrated with this new cumbersome app. You cannot find favorites, cannot delete recordings with a swipe, don’t see what percentage of DVR space is left.. shows to be recorded don’t show the red dot. Help.. this feels like going back 15 years, not forward. Nothing intuitive.
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