Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
Benghusen
Regular Visitor
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8 Messages
12 hours ago
I would never, in my wildest dreams consider this an “upgrade.” And by all the forum comments, I’m sure all would agree that this is a DOWNGRADE!!! Provide customer service and upgrade us back to the previous version.
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user_fdmb2w
3 Messages
11 hours ago
Completely agree. New app is virtually worthless and extremely difficult to navigate.
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user_d41sfo
Visitor
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1 Message
11 hours ago
Totally agree, not happy about the change! Takes forever to scroll thru 800 channels to get to hd tv. I want my favorites options back!
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user_amra2a
Visitor
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1 Message
10 hours ago
The other annoying problem is you can’t click on the tv show in the channel lineup and get the summary of the show so you can decide if you want to watch it. When you click on the show, no matter if it is the current show or one in the next hour, it opens up the channel.
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emb6
Regular Visitor
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3 Messages
9 hours ago
I agree with the complaints, this new update to the streaming app is terrible.
Please, bring back the old app!
(edited)
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user_9u7vvd
20 Messages
9 hours ago
for those like me who will be looking for an alternative to Xfinity, use the TVGuide App. You will find it has information for your region. You can save favorite channels and the guide is very much like the old Xfinity guide.
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user_z4algg
Visitor
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1 Message
9 hours ago
Exactly. The “Find” function is missing as are the “favorites”, the two resources I use the most. With over a thousand channels, it would seem this should be a no-brainer.
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CDR933
Contributor
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20 Messages
9 hours ago
Add to everything else, there is no ability to record away from home, on the fly. Using the website is clunky and difficult. Someone mentioned AI, by Jove I think they’ve hit on something. Fire your AI. And the genius who thought it was a good idea.
Nothing works about this.
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user_5yi0im
Visitor
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3 Messages
7 minutes ago
The new app UI is terrible and glitches. You can only skip in 10 sec increments as an example. I have deleted and redownloaded the app three times. This is not surprising as Comcast and Xfinity hate their customers.
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