Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_49p8wh
Visitor
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1 Message
13 hours ago
Add to this message, new streaming app hasn’t been fully de-bugged. It shuts down regularly with message that “an error has occurred, try again later”. Can we PLEASE go back to previous version until you fix this version
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Kathut
Visitor
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4 Messages
12 hours ago
I agree with all of the above. Also hate there is no info for each channel. I like to see what the episode is about. Also hate the DVR screen. Give us the option to get the old format back.
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user_odcysi
Visitor
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1 Message
11 hours ago
Totally agree!!! It sucks and not happy that we did not get any advance notice.
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user_wpernf
6 Messages
9 hours ago
The convenient 30 s forward/ 15 s back buttons in the old app are now a horrible 10 s forward/back. Bring back the old fast forward settings
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michaelgood
Visitor
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2 Messages
8 hours ago
Ditto. The new interface is fancier but MUCH less user friendly. Two MAJOR things are missing: The ability to mark favorite channels so I don’t need to scroll through everything to find my shows; and it no longer says if an episode of a show is new, or a repeat. You have just greatly complicated my TV watching experience. Please correct this ASAP.
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user_gkvhd1
Visitor
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1 Message
8 hours ago
After—why done. It is overly cumbersome and not user friendly
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Troopermom
Visitor
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2 Messages
6 hours ago
Hate the upgraded Stream app. Does not show the series name on the recordings instead lists the channel name.
The worse upgrade ever please correct issue
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user_aggmki
Visitor
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1 Message
5 hours ago
There are so many changes that make this app useless. Considering dropping Comcast completely-TV, internet, phone. What happened to ‘find’? Where is the preview to get the info on the show? Is it a new episode or a repeat? No info at all.
The ‘last channel’ doesn’t work. It doesn’t take you to the last channel?
Took away ‘favorites’. This upgrade is completely worthless and a joke!!!!
Did you actually get any customer feedback on these changes before you rolled it out?????
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ffirforest
New Poster
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4 Messages
2 hours ago
Had a very frustrating evening. Usually, the more you use a new product, the easier it becomes. Not so with this new streaming app. I won't call it an upgrade because to me it's a downgrade. What was Xfinity thinking? I'm afraid the answer is they were not thinking. Please resurrect the old app. I've been an Xfinity customer for over twenty years, but if something doesn't change quickly, I will be an Ex customer.
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