Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_kroekb
Visitor
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2 Messages
12 hours ago
Totally agree. This reimagined stream app has been reimaged to be unfriendly and cumbersome. I can no longer access a list of my recordings, scheduled recordings or verify recordings are set for entire show series or individual episodes. This is very frustrating because I'm not able to navigate the new user-interface change. They should at least provide a guide to use this reimagined stream app to figure out how to access features that were used from the previous streaming app. When I tried to search topics to navigate the new app version, the answers given are based on the previous stream app version. I never post messages in these type of forums but I'm hoping Xfinity will hear their customer's dissatisfaction with the reimagined stream app.
This is one aggravated customer here. Zero stars, 2 thumbs down and a big BOO!
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user_p8zjqf
Visitor
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1 Message
12 hours ago
I second everything, but am also concerned about the removal of significant features within the streaming itself. When watching an episode, the progress bar no longer indicates the position and length of commercials, and Smart Resume has disappeared altogether. This makes it impossible to fast-forward accurately through commercial breaks. It is also harder to access accessibility features like closed captioning and alternate audio, as well as episode and channel information. I think this was a terrible redesign and am deeply dissatisfied with my service.
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user_dgll22
Visitor
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1 Message
12 hours ago
This new design of Xfinity Stream is terrible. My complaint list is too long. Who designed this? And why change? Can we switch back to the old version?
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user_csdocc
Visitor
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1 Message
11 hours ago
The new streaming app is HORRIBLE.
No option to select favorites then just bring up a guide showing those.
Tiny print on the guide overall, and I have a pretty big iPad
No option to select just HD channels
Several other things folks have mentioned.
Who in the universe developed and tested this?…
Been a customer of this company since long before it was Comcast or Xfinity, this just might be it at last.
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user_777d39
Visitor
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1 Message
10 hours ago
Totally agree. Additionally, when I actually find a recording by previewing it ( because the episode is listed and not the actual series name ) while trying to skip through the commercials it not longer provides “smart resume “. The skip button moves it forward by only 10 seconds and not the 30 when smart resume wasn’t available. Hitting it 18-24 times to get through a commercial break is ridiculous!
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user_2ee5f5
Visitor
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2 Messages
9 hours ago
Agree with everyone’s listed gripes.
This streaming app is horrible — not user friendly at all. In addition to what is already mentioned in previous comments:
- cc has to be turned on for every program vs a general app setting
- can’t watch a scheduled recording in progress; some programs did not record
- no on-screen volume/mute slider control and have to use devices’ controls
- recordings listed in the Library shows pictures vs word titles of programs that are hard to make out on a phone. And, some titles of the episodes are listed instead of the PROGRAM titles which doesn’t help.
- can’t search by networks
- used to be able to tap my screen to see current time and battery level while watching live or a recording without interrupting the program. Now I have to close out of the app to see these things.
- everything is too hard to navigate and too busy looking
Please give us the old app back while you work out these issues. As was mentioned by others — for as expensive as Xfinity is these days — this is a big disappointment to all of your customers and perhaps it may be time for a change.
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user_h2lnku
Visitor
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1 Message
8 hours ago
I am really annoyed by the library & recordings new format. Why why why did this need to change. There are multiple problems with it. First of all the actual name of many of the shows isn’t even on there. For example Survivor or Amazing Race are not listed as such. For Survivor it gives the name of the particular show “load the arc two by two” & Amazing Race says” million dollar moves”! Huh? Really? The date isn’t Listed on each recording so you can be certain which episode you are watching. Deleting an episode is twice the trouble. Please return the old format. Thx
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JM1028
New Poster
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4 Messages
8 hours ago
Ditto to all the complaints. The new app is terrible. Why did Comcast create something worse than the prior version? Bring back the prior one, or lose customers. And did Comcast even beta test this app with real people? AI is not good enough to rely on.
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user_o0j8cj
Visitor
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1 Message
7 hours ago
This app, Xfinity is not usable at all. It’s stripped away all the features we need. I don’t think there’s any way to fix this. Please reconsider going back to the old format, which was very user-friendly and this doesn’t even have all the things we need. It’s just terrible. You don’t have smart resume. You can’t see your schedule recordings. You can’t delete recordings you can’t you can’t do anything. It is the worst update I’ve ever seen on an app whoever did this should be fired
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user_26023a
Visitor
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2 Messages
7 hours ago
I’ve held on to Xfinity- despite the cost, but either they fix this or I am out as this is beyond terrible. I’ve been a loyal customer and hung on, but the features I hung on for are gone. What in the world were they thinking??? They had to know this wouldn’t be well received, but I can only guess they are in a free fall to knowing make these changes they had to know would be hated…10 sec forward has to be to get more $$ from advertisers?? Fix it and figure it out, or after nearly 20 years, I’m out.
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user_yazebk
Visitor
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2 Messages
2 hours ago
NOTHING in the new user interface enhances the viewer experience; in fact it considerably lessens it.
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Dancergrrrl
Visitor
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2 Messages
22 minutes ago
I have seen no improvements with the new app- only drawbacks. Every single show I’ve tried to watch in the app on my iPad has shown at least one failure message at some point while trying to watch it. The lack of the smart resume, the advance change to 10 seconds, the inability to see scheduled shows or shows that have been recently deleted. I also don’t like the dates being missing in the description or that the shows show the episode name instead of the show name. The home page is messy and more cumbersome to navigate.
Updates should make apps better and include new, helpful features - not removal of valued features with no improvements. Reverting to the previous version would be an improvement at this point.
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