Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_4m8w2n
Visitor
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3 Messages
4 hours ago
I agree with all the comments I've seen. I have found there are so many glitches in this new update it has made it annoying beyond belief. As others have stated this needs to reverted back to the previous programming very soon or I am going to find another streaming service. Get busy Xfinity!
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user_hsgsfr
Visitor
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9 Messages
4 hours ago
Xfinity Where are you??????????????????????
Someone from Corporate must respond now! Don't march some poor customer support person out there. This is a failure of leadership, STEP UP!
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user_6c2zgx
Visitor
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1 Message
4 hours ago
I really dislike the new xfinity stream app being forced on my ipad and certainly hope if does not become forced to my flat screen tv as well.
I spend over $300/ month for xfinity and will be looking to switch to fios.
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user_lob9xc
Visitor
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20 Messages
3 hours ago
The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; streaming some channels is not possible (even inhome streaming) and you get a Technical Error notice. This version should not have been rolled out.
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gtingle
Visitor
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2 Messages
3 hours ago
They have totally messed up the streaming app. Cannot see your scheduled programs & watch you do see under recordings is in a harder way to view. Need to reverse this update & try again. Worse ever!!!!
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gtingle
Visitor
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2 Messages
3 hours ago
This update is totally worse ever
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user_6okfk8
Visitor
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1 Message
3 hours ago
Agreed. Total functionality did not translate from old stream to new stream
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user_lob9xc
Visitor
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20 Messages
3 hours ago
What is corporate saying about the end users' frustration with the new Streaming App version loss of capabilities and less than optimum end user navigation capabilities? A few days ago there was a post that they are working on fixes - but today, the version seems worse and on some channels when you finally find the channel and click on it the screen goes blank and then you get a Technical Issue notice and are told to try again. They should consider a roll back to the previous version.
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user_30x7gu
Visitor
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6 Messages
2 hours ago
I agree the ability not to be able to pick my favorite channels has made xfinity stream Virtually useless have to scroll through 1400 channels to watch the 15 or 20 channels that I used to be able to quickly and easily
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user_dcgh1e
Visitor
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2 Messages
2 hours ago
The new app is horrible. I can no longer view just my favorite channels. I have to scroll through all the channels to find them. The layout is terrible. I use this app everyday and I hate that I have to waste a ton of time trying to find what I’m looking for.
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user_yqwin6
Visitor
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1 Message
1 hour ago
There are also no repeat indicators or date aired on guide. How would I know if it’s a new show or repeat, date aired would be extremely helpful. Xfinity should give the option or revert to the previous version until they get this ready for release.
(edited)
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user_dgo1bw
Visitor
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1 Message
1 hour ago
I agree with this statement and strongly urge you to revert back the old format as soon as possible
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user_dcgh1e
Visitor
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2 Messages
1 hour ago
My app no longer works. I have removed it, added it back on powered down my phone. Literally done everything suggested by xfinity. It won’t let me sign in.
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Omc53
Visitor
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1 Message
1 hour ago
Signed me out of my account. Didn’t like my “saved” login/password which had never changed. Got pass that hurdle to find that every one of my saved favorites channels are gone, let the fun begin by scrolling 1400+ channels. The minimize screen option is gone, which means you can’t answer text, emails, etc., without closing the Xfinity streaming App. So pray tell who thought this was an upgrade and improved version, because if they did, they’re dead wrong.
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user_9ngt7f
Visitor
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1 Message
44 minutes ago
It’s awful, whoever approved this is awful
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