Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_yu3gxs
Visitor
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1 Message
8 hours ago
Roll back to old app asap.
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user_cuwcsd
Visitor
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1 Message
8 hours ago
The new design is terrible. I want the old design back.
1
user_cc3282
Visitor
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3 Messages
7 hours ago
This update is so incredibly frustrating. Currently the most frustrating things for me is the disappearance of the Scheduled Recordings, and in the recording listings not being able to see the show names or the dates they were recorded. Also that it started over from the beginning of the show even if I already watched half of it. The decision to go to a ten second fast forward is bizarre. I was on the phone with support last night for forever. I’m sure I’ll find even more annoying things as I use it more today. It is like they reverted back to some ancient prototype. Did ANYONE test this out before rolling it out. If they don’t fix it soon, I may consider switching to RCN. I think they may be cheaper anyways, so could be a good time to make a change.
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user_p9m6yr
Visitor
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2 Messages
6 hours ago
Somewhere in an earlier post, they said there would be an update on 11/11… Seen anything?
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user_gf35mx
Visitor
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4 Messages
5 hours ago
The Xfinity Stream mobile app update removed essential Cloud DVR management features that I rely on daily, making the service significantly harder to use.
Specifically, the new app interface NO longer allows me to:
This is unacceptable! Removing basic DVR functionality degrades the value of the television and Cloud DVR service I pay for. Please escalate this feedback to the Xfinity Stream product team so these essential DVR management tools are restored immediately.
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user_6icqnn
Visitor
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1 Message
5 hours ago
My "scheduled" recordings are not showing up as they did before.
Also, the when viewing records, the forward button is set to 10 seconds vs before it was at 30 seconds.
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tdoly
New Poster
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2 Messages
4 hours ago
I also don’t like that my favorites are gone in the new app. I hope they fix this soon!!
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user_z7kgdg
Visitor
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1 Message
4 hours ago
It is the worst and I feel like it came with no warning.
1
user_qfcw7j
Visitor
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1 Message
4 hours ago
Many problems with this new app. In the guide there is no longer a filter so you can just look for HD channels. You have to scroll down from 1 to the 800's for HD. Also, the DVR stinks. Under recordings it does not show the name of the show that was recorded unless you have several episodes. Otherwise it just shows the name of the episode so you have no idea what show is recorded unless you click on it. Also, on the old app if you deleted something you could "recover" it. That is no longer there. Bring that back. And what is the point of "my ;ibrary" versus "recordings"? It is the same thing basically except one shows the episodes vertically and the other horizontally. This app totally blows. If it is not better in a week or two I am leaving XFinity.
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user_1yfhiu
Visitor
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1 Message
4 hours ago
Just terrible! Why mess with something that works?
1
Gary47la
Visitor
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2 Messages
4 hours ago
I want to hear from Xfinity and what are they going to do about the Streaming Reimagined mess!
3
user_7dgkjg
Visitor
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1 Message
3 hours ago
I agree completely this new update is a downgrade completely. Bring back favorites asap!!
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user_q4ckub
Visitor
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1 Message
3 hours ago
The app is absolutely horrible. Very confusing. Go back to the old one.
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rx48cpd1
Visitor
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1 Message
3 hours ago
the changes made are POOR. accessing channels is terrible!
1
user_ohfx2b
Visitor
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1 Message
2 hours ago
What I hate about the change is that I can no longer pause playback of a recording and then pick up exactly where I left off. I have to try to figure out where I was. Also, I can no longer recover deleted recordings--at least not through the app; I can still do it through the box.
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