Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
Anon523689
Not applicable
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2 Messages
1 day ago
Another issue I see is that you can't tell which programs you have set to record from the Guide. There was always a red dot next to any shows that I had set to record. It's no longer there. I realized that I could go to the Library button and see my scheduled recordings there but even that seems to be gone as well. This "updated" version seems far less functional.
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user_3f6c0a
Visitor
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1 Message
1 day ago
Agreed. The newly configured app is unusable
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user_hkqfo2
Visitor
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1 Message
1 day ago
The new app is absolutely the worst. Was this put together by 1st graders. Lost the favorites feature🤮, channel lineup doesn’t show what teams are playing, have to actually watch the channel to tell 🤮🤮. I swear Xfi it’s must want us to quit using the app entirely, can’t think of any other reason to “update” an app but in reality “downgrade” it. Really disappointed. Guess I’ll finally have to cut the cable……
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user_xkug7c
Visitor
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2 Messages
1 day ago
That’s what I found out too
My problem is my big screen is a “smart” tv which has the new version. I can’t get the remote to page up or page down the guide. With no favorites I have to scroll one line at a time thru 100+ channels . WHAT?
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user_1kk6js
Visitor
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1 Message
1 day ago
I HATE the app now. I can’t find what I’m looking for anymore. And I can’t tell if my shows are being recorded or not. And I can’t find my schedule recordings. I HATE IT!!!!! I’ve been thinking of getting rid of Xfinity for awhile. And now I’m really considering it!!!!!!
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user_o4bijx
2 Messages
1 day ago
I use the xfinity stream app on my phone often to watch shows that I’ve recorded on my DVR. Main issues that I’m having right now are:
- the list of recordings only displays the episode titles, so it’s hard to know which show it is
- it doesn’t seem to hold your place if you exit out of the recording before finishing it… there used to be a “resume” option, but now it just starts from the beginning only
- I used to have smart resume on my recordings which was super helpful, but now I can’t find that option anywhere
- the jump ahead & jump behind options are now both only 10sec… without the smart resume, I am now having to tap that forward button an unreasonable amount of times to skip through the commercials… I much preferred the back 15sec & forward 30sec options that I had previously
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user_9imzog
Visitor
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1 Message
1 day ago
I absolutely want to scream about this update that I find far less efficient and pleasing. I liked the smaller display of the guide, and having the channel numbers listed (now I just see the channel name/logo), which is of immense value to me because I use this app from a distance to help an elder family member get the TV to the right station. Now I have to go thru so many more steps and that means more time and energy as my loved one is waiting. Also all the recordings we have stored on the TV I used to be able to see; not now. Nothing in the library at all. I also lost my search history, which for me served as a home for bookmarks to programs my loved one will watch. I could click on each program thumbnail and see when it was coming up next etc. and it was all in one spot. These are just a few of the things off the bat; if I notice more I'll return to make another comment. I'm so sad about this. Xfinity - will you give us the choice of accepting this new interface or sticking with the previous version? Please.
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user_bg843u
Visitor
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1 Message
1 day ago
I had to re-sign in to our account. I use frequently the ‘scheduled’ recording section and it is nowhere to be found. This revision is not at all user friendly. I was not notified in advance of this change. There is no indication on the guide of which shows are recording or which will be recorded. Xfinity you messed up big time. I expect way more for the amount of money I pay you each month.
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Benghusen
Regular Visitor
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5 Messages
1 day ago
I no longer have access to the scheduled (recordings) tab. In addition, the guide doesn’t have a recording identifying icon (single recording or series recording). Please bring these back to the app.
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user_p9m6yr
Visitor
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2 Messages
1 day ago
Another disgruntled customer, noting my frustration
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foglepj
Visitor
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4 Messages
1 day ago
Totally Agree! Why can't I filter for things like only HD channels or Favorites on Apple app. And can't I see more than one hour's worth of programming???
Terrible upgrade and no way to go back
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user_aas5rk
Visitor
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1 Message
1 day ago
Absolutely ridiculous garbage update! Whoever got paid for this update should be fired! Can no longer use the small mini screen, which honestly was one of the reasons why we kept paying for Xfinity, I think we’re going to drop it at this point! The guy listing is ridiculous, you can’t find your recordings, and there’s no dates attached to anything, etc. etc. etc. oh to God someone who has some authority to make changes reads this thread!
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user_6zhj9i
Visitor
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1 Message
1 day ago
In addition to a favorites list two other features are missing: 1) ability to delete recordings; and 2) a dropdown list of last watched (which I used to rapidly switch between 2 or 3 channels). The old app worked just fine, bring it back as an option.
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user_m2yv31
Visitor
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1 Message
1 day ago
Not a fan at all. What happened to my recordings and my scheduled recordings. Please change it back!
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user_xz5507
Visitor
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2 Messages
19 hours ago
Very frustrating! Xfinity is not worth it anymore. Price is way to high and keeps increasing. Now, with this latest update, we've lost everything that makes it usable. We should have been given a choice. Xfinity, you need to revert back to the last version!! If we are not given a choice for what we are already paying way to much for, then my choice would definitely be to find another service that is much more user friendly and worth the price! Why would I pay more for a major downgrade? So glad I didn't lock into that 5 year deal. No more debating. I am definitely looking for a much more reliable, user friendly app, cause xfinity is the worst and I will not waste my hard earned money on it!
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