Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_3f6c0a
Visitor
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1 Message
2 hours ago
Agreed. The newly configured app is unusable
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user_hkqfo2
Visitor
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1 Message
1 hour ago
The new app is absolutely the worst. Was this put together by 1st graders. Lost the favorites feature🤮, channel lineup doesn’t show what teams are playing, have to actually watch the channel to tell 🤮🤮. I swear Xfi it’s must want us to quit using the app entirely, can’t think of any other reason to “update” an app but in reality “downgrade” it. Really disappointed. Guess I’ll finally have to cut the cable……
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user_xkug7c
Visitor
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2 Messages
60 minutes ago
That’s what I found out too
My problem is my big screen is a “smart” tv which has the new version. I can’t get the remote to page up or page down the guide. With no favorites I have to scroll one line at a time thru 100+ channels . WHAT?
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user_1kk6js
Visitor
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1 Message
47 minutes ago
I HATE the app now. I can’t find what I’m looking for anymore. And I can’t tell if my shows are being recorded or not. And I can’t find my schedule recordings. I HATE IT!!!!! I’ve been thinking of getting rid of Xfinity for awhile. And now I’m really considering it!!!!!!
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user_o4bijx
2 Messages
19 minutes ago
I use the xfinity stream app on my phone often to watch shows that I’ve recorded on my DVR. Main issues that I’m having right now are:
- the list of recordings only displays the episode titles, so it’s hard to know which show it is
- it doesn’t seem to hold your place if you exit out of the recording before finishing it… there used to be a “resume” option, but now it just starts from the beginning only
- I used to have smart resume on my recordings which was super helpful, but now I can’t find that option anywhere
- the jump ahead & jump behind options are now both only 10sec… without the smart resume, I am now having to tap that forward button an unreasonable amount of times to skip through the commercials… I much preferred the back 15sec & forward 30sec options that I had previously
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