Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_27aucw
Visitor
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1 Message
15 hours ago
The app is now worthless for me. Can no longer go to a network and select its on demand offerings. I usually go to TCM and then have a long list of movies to choose from. Now somehow I need to know what I want to watch and search for it.
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user_hu4sw1
Visitor
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1 Message
14 hours ago
This app sucks if you use it to manage recordings. I would expect nothing else from Xfinity to change everything without any customer feedback !
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user_3mcor5
Visitor
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6 Messages
13 hours ago
You can no longer see scheduled recordings or access and restore recently deleted recordings. Also they removed the storage percentage tags indicator. So many negatives on this new app design it is now almost useless for me.
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alawyn
Contributor
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31 Messages
13 hours ago
I agree with most posts here. My complaints so far (on my iPad Pro):
- no more “favorites” function
- no more “scheduled recordings” function
- no more red dot on programs I’ve set to record on the listings page
- the tv show detail no longer shows if it’s a new episode or the date it was originally shown
- the “record” functionality on the program detail page is confusing re “record program” vs “record series”
- the recordings page no longer shows the percentage full. For some of us this is important.
I’m unhappy. This is a poor update.
(edited)
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user_wkam50
Visitor
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1 Message
12 hours ago
I too am not happy with this change and agree with the comments. Additionally, I used to be able to set a filter for HD channels and I don’t see that. I found that the Guide cannot be viewed landscape on my iPhone so it’s difficult to see upcoming shows.
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user_ck0afq
Visitor
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1 Message
10 hours ago
I after. New app doesn’t seem to allowed me to set up or delete scheduled recordings. I DON’T LIKE IT. I PREFER THE OLD APP.
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user_80x019
Visitor
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1 Message
10 hours ago
The new interface is a mess. Good luck finding what you want to watch. Seriously looking at leaving Xfinity TV
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user_klkoki
Visitor
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2 Messages
8 hours ago
I'm on a mobile device, and it is incorrect what the Xfinity rep said about Favorite channels still working on mobile devices.
Really, really poor move with this new app, Xfinity. I have stayed with Xfinity cable because it has been easy to navigate on my devices when I'm in parts of the house without a TV. Not anymore, which means Xfinity has become less useful to me. I may have to reconsider the other options available out there.
Restore the old one immediately, please.
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user_4fa9b6
Visitor
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1 Message
7 hours ago
Absolutely a terrible update to the streaming version. Can’t believe favorite channels are gone and can’t view the last channels list. Absolutely silly. Go back to the previous version please.
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user_m7xfmb
Visitor
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1 Message
6 hours ago
This is an awful change to a very workable app. I agree with most of the posters, I will be looking for a new service provider. Verizon has recently upgraded the cable/internet service in my area and I will be giving them a call to change service providers. Four of my neighbors have already switched. The only thing that kept me with xfinity service was the ability to easily watch TV on my iPad, apparently not an option any longer. Again, this is an awful change.
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user_jdv221
Visitor
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1 Message
6 hours ago
I’m certainly not a fan by no means Of Xfinity , I have Parkinson’s and suffer from tremors. I used to be able to pick out my favorite channels and it was much easier for me to watch those. I didn’t have to go through a whole menu of useless TV channels is able to pick out what channels I was watching whether it be football games or something else and go up into the right hand corner of my phone and pick out what channel I wanted, plus I was able to just cancel all those very easy but now I have to go through the whole menu and get one channel at a time. I think someone should come to my residence and see what I have to go through and maybe they can redesign themselves in being in my situation, I’m not happy not happy at all and I might be looking to go to a different carrier if need be to make it easier for me to go through my favorite channels shove it Xfinity and you know where
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user_8iq39r
Visitor
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2 Messages
6 hours ago
Yes , it’s very disappointing they made this choice. I can’t see my future saved recodings.
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Gary47la
Visitor
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1 Message
6 hours ago
Xfinity was forced on me about four hours ago and I’m already looking at switching to DirecTV streaming.
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WestWing
New Poster
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4 Messages
5 hours ago
completely agree! can't filter to HD, not showing scheduled recordings, etc I use the app more to manage my actual TV than to stream on my device - this new version isn't useful
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Anon523689
Not applicable
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2 Messages
5 hours ago
Another issue I see is that you can't tell which programs you have set to record from the Guide. There was always a red dot next to any shows that I had set to record. It's no longer there. I realized that I could go to the Library button and see my scheduled recordings there but even that seems to be gone as well. This "updated" version seems far less functional.
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