Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_27aucw
Visitor
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1 Message
6 hours ago
The app is now worthless for me. Can no longer go to a network and select its on demand offerings. I usually go to TCM and then have a long list of movies to choose from. Now somehow I need to know what I want to watch and search for it.
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user_hu4sw1
Visitor
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1 Message
6 hours ago
This app sucks if you use it to manage recordings. I would expect nothing else from Xfinity to change everything without any customer feedback !
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user_3mcor5
Visitor
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6 Messages
5 hours ago
You can no longer see scheduled recordings or access and restore recently deleted recordings. Also they removed the storage percentage tags indicator. So many negatives on this new app design it is now almost useless for me.
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alawyn
Contributor
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31 Messages
4 hours ago
I agree with most posts here. My complaints so far (on my iPad Pro):
- no more “favorites” function
- no more “scheduled recordings” function
- no more red dot on programs I’ve set to record on the listings page
- the tv show detail no longer shows if it’s a new episode or the date it was originally shown
- the “record” functionality on the program detail page is confusing re “record program” vs “record series”
- the recordings page no longer shows the percentage full. For some of us this is important.
I’m unhappy. This is a poor update.
(edited)
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user_wkam50
Visitor
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1 Message
4 hours ago
I too am not happy with this change and agree with the comments. Additionally, I used to be able to set a filter for HD channels and I don’t see that. I found that the Guide cannot be viewed landscape on my iPhone so it’s difficult to see upcoming shows.
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user_ck0afq
Visitor
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1 Message
2 hours ago
I after. New app doesn’t seem to allowed me to set up or delete scheduled recordings. I DON’T LIKE IT. I PREFER THE OLD APP.
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user_80x019
Visitor
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1 Message
57 minutes ago
The new interface is a mess. Good luck finding what you want to watch. Seriously looking at leaving Xfinity TV
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