Visitor
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7 Messages
No Video Using Stream On Mac w/Safari 15.0 & Monterey OS 12.6
Suddenly getting audio only when using Xfinity Stream with Safari -- no video, just a black screen. Everything is fine if I use Chrome or Firefox. Is this a bug in the newest Safari release and will Xfinity be working with Apple to fix this?
XfinityJamesC
Official Employee
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2.9K Messages
4 years ago
Greetings, @copyace! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with Xfinity Stream on Safari, but you have definitely come to the right place for assistance.
I haven't seen or heard anything regarding an issue with the Safari browser yet, but if this just started happening, then it may be a developing situation. I'm happy to hear that Chrome and Firefox are still working for you. Have you noticed a similar issue on any other Apple devices, by any chance?
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copyace
Visitor
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7 Messages
4 years ago
Hi James -- thanks for responding! Same situation on my iPad with Safari vs. Chrome -- blank video on Safari, no problems on Chrome. I can deal with Chrome for the time being, but I really hope Comcast can get Stream working with this newest Safari release.
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GertrudeCat
Visitor
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1 Message
4 years ago
I'm having the same problem, but both Chrome and Safari won't work, only Firefox.
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