Visitor
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1 Message
No subscriptions listed on 'Streaming Subscriptions' although I purchased Netflix and AppleTV
I purchased through stream saver the bundle with peacock, Netflix, and Appletv. I received an email from Netflix to link the account and that worked. However I never received an email from appletv. When I click the 'activate now' link in the generic email I received from Xfinity stating to activate my Streamstore purchase, the link shows 'You do not have any subscriptions yet.'
XfinityBillie
Official Employee
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4.6K Messages
1 hour ago
@user_3x9z3s Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you aren't seeing the subscriptions that you signed up for. Our team can absolutely help you with getting this sorted out! Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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