No sound on NBC in Streaming app

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@kat2174 wrote:

Is Comcast / Xfinity aware of this?  It's been 2 days and no sound for NBC.  Same for all our TVs. Every other channel is fine.

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to confirm, your set top boxes do not have sound either? did you try toggling SAP on/off (normally off)?

Hi,kat2174. 

I wanted to touch base before closing out your post. 

Did you get the sound working? 

I wanted to reach out one more time and touch base before closing out your post. Did you have any other questions? 

I am now closing this post out due to inactivity.

Please reach out again if you need any help! 

Take care!