Hey there user_zoogdo. I can certainly understand the concern if your box will not turn on. I am more than happy to assist you further with this. I do have a couple questions first, just to help me understand more and assist better. Does the box normally have an indicator light when it is powered on? Is it plugged into a direct wall outlet, or a powerstrip? What troubleshooting steps have you taken so far?
XfinityJon
Official Employee
•
457 Messages
3 months ago
Hey there user_zoogdo. I can certainly understand the concern if your box will not turn on. I am more than happy to assist you further with this. I do have a couple questions first, just to help me understand more and assist better. Does the box normally have an indicator light when it is powered on? Is it plugged into a direct wall outlet, or a powerstrip? What troubleshooting steps have you taken so far?
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