Thank you for reaching out @user_vx8261 I am sorry your cable is not working. Do you have cable on your account with a cable box or just streaming? I also want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
user_zyy9l0 Thank you for posting on our community forum so we can make sure your internet is working properly. When you open the Xfinity app and troubleshoot your internet service: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting what recommendations does it give you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDena
Official Employee
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4.7K Messages
3 months ago
Thank you for reaching out @user_vx8261 I am sorry your cable is not working. Do you have cable on your account with a cable box or just streaming? I also want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
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user_zyy9l0
Visitor
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2 Messages
3 months ago
Message is: cannot connect yo this network
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OldTVGuide
Contributor
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97 Messages
3 months ago
Is there a mute button anywhere on stream when you’re watching a program on the app?
(edited)
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