No Live TV - Only TO GO Channels

As of last Friday I have only been able to stream the TO GO channels at my home.  I spent two hours chatting with 3 different agents.  I got no help whatsoever.  No one understood the problem. I deleted, reinstalled the app, started and restarted my modem, etc.  The following day I went to the xfinity store.  The told me they are only sales people and that I would have to call for tech assistance.  I was given a phone number for an escalated customer service department.  I called and spoke to an agent who again, didn't understand what I was talking about.  He didn't even know what the TO GO channels were.  He kept asking me if I wanted to watch the Hallmark channel.  After about 40 minutes we got cut off.  I called back and spoke to another "customer relations" specialist who also didn't know what she was doing.  I was told repeatedly that I needed flex boxes and that I couldn't stream from a smart tv.  When I explained to her that you only need a flex box if you don't have any cable boxes.  I have one cable box and stream from 3 additional tvs.  I repeatedly asked to speak to a manager.  The woman kept asking me why would I want to speak to a supervisor because she gave me all the information I needed.  She put me on hold for a very long time. I was on the phone for over 1 hour and 20 minutes with her.  She finally gave in and gave me a case number, saying that I will hear from someone in 24 to 48 hours.  I told her that this is not customer service, it is customer abuse.  I have never been treated so poorly by a company that I am paying monthly for a service that is awful!!!!!!