Visitor
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1 Message
No channels appearing
It has become an issue and happens very often that when I go into Xfinity app on tv, no channels appear nor any other information on the home tabs. How do I fix this. All other apps on our tv work
Visitor
•
1 Message
It has become an issue and happens very often that when I go into Xfinity app on tv, no channels appear nor any other information on the home tabs. How do I fix this. All other apps on our tv work
XfinityAdrienne
Official Employee
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1.9K Messages
9 days ago
Good Morning, @user_xirj2q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Xfinity Stream App, and the channels missing. We can certainly dive into some troubleshooting steps with you, can you share with us any troubleshooting steps you may have completed? Please let us know.
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user_smuhof
Visitor
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23 Messages
1 hour ago
I am on week three of my channels missing. I have spent 10 hours on the phone and chats doing troubleshooting. It's frustrating because the issue is clearly an app issue. This happened to me 5 months ago and it was confirmed to me that it was on their end. They told me that enough people have not reported the issue, so they cannot escalate to the engineering department that handles this sort of thing. They get one more week and I'm dropping it.
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