No Browser Access to DVR Recordings, Schedule or Favorites
Saved DVR recordings appear on my TV and on the android app, but not on any of my computers, with any browser, at any location. I can stream live TV programs and On Demand programs but not DVR recordings. I have been able to view and play the recordings on my computer for years until the last two weeks. I have logged in and out, manually synched DVR, deleted browser cache, refreshed and restarted my X1 cable box, but the browser still doesn't show my saved DVR recordings, schedule or favorites.
My saved X1 DVR recordings are not showing on my computer on the Xfinity site at https://www.xfinity.com/stream/recordings
You have no completed recordings yet.
Tip: Visit Saved > Scheduled to see your recording schedule.
It doesn’t show the scheduled recordings at https://www.xfinity.com/stream/scheduled either.
Your schedule is empty.
Nothing is scheduled for the next 14 days.
It doesn’t show saved favorites at https://www.xfinity.com/stream/favorites either.
Getting started is easy. Just select "Add to Favorites" on the Info screen for any TV show, movie, or team.
I’ve talked to Comcast telephone support four times. Each call ended with a promise to call back the next day or within 48 hours, but they never call back and the problem persists. I record several shows each week and have over 50 recordings on the DVR recorded over the last few months up to the present.