NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)

Ever since the March 8, 2026 Daylight Savings Time switch, NHK World Japan's programming guide / tv listings have been unadjusted and wrong/late by one hour. Today is 4 weeks later, April 3rd. Xfinity/Comcast, please fix this. I tried using the chatbot, it failed. I tried calling 800-COMCAST, got voice menu runaround and disconnected. VERY frustrating to not be able to reach a human being that can help fix this error... after a month! YouTubeTV and other streaming services are starting to look appealing to me, a loyal customer since CableTV started.

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XfinitySara

Official Employee

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2.5K Messages

4 hours ago

@StockBoy - It sounds like things are fixed now, which is great news! We couldn't find any open tickets with our engineering team, but we were able to refer you to the network's contact page. And now that things are working well, it's most likely that the scheduling updated and got in sync with our system (but their support team may have had to push something on the broadcasting side). As mentioned in our last direct message, please feel free to create a new post down the road if anything else comes up, and our Digital Care Team is here to support you and your household however we can!

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StockBoy

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8 Messages

thank you to all xfinity/nhk employees who helped resolve this issue! :-)

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2 hours ago

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StockBoy

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8 Messages

6 days ago

the whole reason this is frustrating, is because every program recorded is wrong by one hour. very frustrating after a month of missing desired recorded shows.

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XfinityThomasD

Official Employee

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1.7K Messages

5 days ago

StockBoy Sorry to hear that this channel seems to be displaying an hour behind. Have you noticed if any other channels have the same issue? Just checking if there is a timezone issue with the settings or if it is just with their programming.

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StockBoy

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8 Messages

@XfinityThomasD it is only on that channel specifically. thanks in advance for your help.

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4 days ago

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XfinityThomasD

Official Employee

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1.7K Messages

Interesting. The programming is provided by the network, so I wonder if it was not updated for Daylight Savings time.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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StockBoy

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8 Messages

that is exactly what happened. who can fix this? how can we notify them? someone within xfinity should be able to handle this. it happens 2x every year.

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3 days ago

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XfinityThomasD

Official Employee

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1.7K Messages

We can gather some info to have our backend team investigate this further, to see if it is isolated or has been reported by other folks as well. So we can ask questions and get more detail in a secure area, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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StockBoy

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8 Messages

thanks, i sent them a DM.

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2 days ago

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StockBoy

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8 Messages

2 hours ago

this issue has been fixed by working with xfinity support via direct messaging. thanks to all involved in making this problem disappear! :-)

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Xfinity Stream Website

StockBoy

NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)

XfinitySara

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XfinityThomasD

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XfinityThomasD

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XfinityThomasD

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