mlbramlett's profile

Visitor

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2 Messages

Tuesday, August 5th, 2025

Newsmax keep cutting out -Washington state

I have the same issue in Washington state, Newsmax is the only channel that consistently freezes about every 10 minutes.  We are watching through Xfinity with no Roku.  It almost feels like someone doesn't want us to watch conservative news.

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Official Employee

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1.9K Messages

26 days ago

Hello mlbramlett thank you so much for taking the time to reach out here via our Xfinity Forums! We did previously have a known issue with this back in February 2025, but that has since been cleared. Are you seeing any error messages or codes when the channel freezes? Is this happening on all iterations of the channel( Standard Definition and High Definition)? 

 

Visitor

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2 Messages

No error messages.  Screen freezes then goes black, then resumes.   Only happens on Newsmax, channel 1115.  We only watch HD.  Usually happens 3-4 times per hour.  Very annoying.

Official Employee

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2.4K Messages

Thank you for clarifying, @mlbramlett. 3-4 times per hour definitely sounds annoying. We need to get to the bottom of this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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