39 Messages
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity Stream App. On 12/22/25 the Newsmax Channel started freezing for no reason. It occurs on both devices. There is no such issue like this on other channels in my package. I have been using these devices for over three years now and have never had an issue like this with a particular channel.
I have wasted so much time in trying to resolve this issue. Unplugging my modem and restarting along with the router. Restarting the devices over and over again to no avail. Deleteing the XFinity stream all and reinstalling numerous times. The same thing happened in February of 2025. It took over two weeks to resolve that problem.
I also have an Apple TV device and watching Newsmax through the XF Streaming App results in buffering. Watching Newsmax through the XFinity Stream app on my Apple IPhone results in minor buffering but no freezing. Watching Newsmax thru the XF Stream app on my desktop there are no problems. I have called Newsmax directly and was informed that they were not experiencing any issues with their streaming broadcast.
This is a very frustrating issue and Newsmax is one of the channels that we spend much time watching. I have been a Comcast customer for over 41 years, and a so called "Diamond" customer.
This seems to be a problem between XFinity and Roku and the engineers have to figure it out. If XFinity is really serious about not losing a customer such as myself, this problem better be investigated and resolved quickly. I am at my wits end.
Anybody else experiencing these issues?
user_j77u4c
Visitor
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1 Message
15 hours ago
Same thing has been happening to me for about 5 days. I use Roku Express. The only channel freezing is Newsmax.
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user_leeik2
23 Messages
14 hours ago
New update regarding this Newsmax debacle. I just had the nicest technician come out as scheduled. He checked all the outside lines. All GOOD. All in the green. This is an APP issue. To recap... Newsmax does not work on either of my Roku sticks, via the Xfinity App. The channel will open and run and freeze after a varying amount of time. If I leave it on, it "might" restart, it might not. ALL other channels on the Xfinity app work fine. I am able to watch Newsmax2 via the Newsmax app on my Roku....no issues. I can stream Newsmax thru the Xfinity app on my laptop and my Android phone. It does not freeze. My Roku Stick gave me a message that the Newsmax channel via Xfinity Stream had frequent buffering and to check connection.....I did a Network connection test on my stick several times. Wireless signal was Excellent. Download speeds were 88, 100 and 96 mbps with 3 different checks. I've reset my Roku stick. I've turned off my router and restarted it. I uninstalled the Xfinity App on the stick and reinstalled. NO CHANGE. There is a software issue between Roku and the Xfinity Stream app specific to the Newsmax channel on the Xfinity Stream app. Your software engineers need to get this figured out, just like you did back in Feb 2025 when this happened before.
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