New Xfinity TV Customer - TVAPP-00500 error message "plan doesn't include any channels"
I have been an Xfinity internet customer for a year. We have the gigabit service. I called to inquire about TV service and was told I didn't even need to have a technician come out to set things up. I just had to download an app. I downloaded the app on my Roku TV and am getting the TVAPP-00500 error message stating that my plan doesn't include any channels. I can watch what seems to be live television on my laptop via the Xfinity website and on my phone via the Xfinity stream app. I reset my internet router and signed out and signed back in and it still doesn't work. Do I need an activiation code? When I clicked "having trouble" at one point after signing in online, it asked for one. I tried calling Comcast, and after being on hold, I reached someone with screaming kids in the background. She then put me on hold again, and I gave up after getting put on hold for 10 minutes.