Hello user_bnyfmt, thank you for taking the time to post here in our Xfinity Community forum. We appreciate your time, and we would like to assist you. Can you give us some detail on the issues you are encountering with the app on your Samsung TV?
I called yesterday & was told they are working on a fix. Are they? Then they scheduled an appt for a tech to come next week. I don’t need a tech. You need to fix the app!
-there is no ability to make most watched channels favorites. You have to scroll from channel 2 to 800 to get to HD channels. Honestly it was always dumb that you had to create favorites to begin with instead of being able to get right to your HD channels. but now we are back to scrolling through 800 channels
- once I found my recordings, under the library tab, the recordings do not give any information as to when it was recorded or whether it was new.
-there are no yellow smart Resume markers on the recordings
-if you leave a a recording that you have started watching and come back to it. There is no resume button. You must scroll through from the beginning or start over.
-you can delete the recordings, but before the upgrade there was always a delete recordings that you had to delete as well so when I went to my Roku TV in another room, that still uses the old xfinity stream format all the deleted recordings are there. lucky for me I guess that I have another TV to delete them.
again I was told that this is going to be fixed. Is it or are you just ignoring all the complaints? you you are losing customers like crazy. You can expect to lose a lot more if this isn’t fixed soon.
XfinityJeffB
Official Employee
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946 Messages
5 hours ago
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user_6cmmg3
Visitor
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3 Messages
4 hours ago
I called yesterday & was told they are working on a fix. Are they? Then they scheduled an appt for a tech to come next week. I don’t need a tech. You need to fix the app!
-there is no ability to make most watched channels favorites. You have to scroll from channel 2 to 800 to get to HD channels. Honestly it was always dumb that you had to create favorites to begin with instead of being able to get right to your HD channels. but now we are back to scrolling through 800 channels
- once I found my recordings, under the library tab, the recordings do not give any information as to when it was recorded or whether it was new.
-there are no yellow smart Resume markers on the recordings
-if you leave a a recording that you have started watching and come back to it. There is no resume button. You must scroll through from the beginning or start over.
-you can delete the recordings, but before the upgrade there was always a delete recordings that you had to delete as well so when I went to my Roku TV in another room, that still uses the old xfinity stream format all the deleted recordings are there. lucky for me I guess that I have another TV to delete them.
again I was told that this is going to be fixed. Is it or are you just ignoring all the complaints? you you are losing customers like crazy. You can expect to lose a lot more if this isn’t fixed soon.
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