thejackeen's profile

Frequent Visitor

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8 Messages

Sun, Sep 22, 2019 7:00 PM

new customer having technical difficulties

I am often having difficulties using the Xfinity Stream app. I am using a Chromebook computer. 

I downloaded the app to the Chromebook and sometimes when I try to use it I get this error message. see picture.Pic 1 - Error page on AppPic 1 - Error page on AppThis is what I see when I click on  This is what I see when I click on "Up date Settings"

There does not seem to be any settings to change???

I've been like to see Xfinity stream website and plus 5cv hereFrom - From - "https://www.xfinity.com/stream/"

 

why is this not working for me?

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Rustyben

Expert

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24K Messages

2 y ago


@thejackeen wrote:

thank you for that. I updated my original question with some pictures.

I went to "tv.xfinity.com " but I just get the error page;

 

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)


are you inside the usa and connected to your own home wifi (xfinity)? do you pay for subscription cable TV service?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

 • 

8 Messages

2 y ago

thank you for that. I updated my original question with some pictures.

I went to "tv.xfinity.com " but I just get the error page;

 

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)

Rustyben

Expert

 • 

24K Messages

2 y ago


@thejackeen wrote:

I am often having difficulties using the Xfinity Stream app. I am using a Chromebook computer. 


use the chrome browser and the streaming website tv.xfinity.com instead.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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8 Messages

2 y ago

YES to all those questions

Rustyben

Expert

 • 

24K Messages

2 y ago


@thejackeen wrote:

YES to all those questions


the chrome browser will need to have flash turned on. click on the lock symbol in the address bar and change to allow (not allow default on some browsers). 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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