Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
@XfinityLinda We are not hearing back from you. Will xfinity please roll this back - this update is seriously reducing your customers viewing experience!!
@robertbl78, we would be able to share your feedback on that change with the proper team for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
Why would they change last watched from showing 9 channels to 5? It decreases the customer experience by only having 5 last watched instead of 9 when it's tough enough to navigate the app as it is...
They probably changed it to get more streaming customers to rent their cable boxes since they still get 9 recent channels! The fact that they say it went from 9 to five is a farce. There are times I only get 2 or 3 o 4 recent channels displayed. So if they made a decision to go to 5 then explain why that is not consistent.....
Tech told me boxes are on their way out and app is the future... if it's the future they should improve it and not take good features away... they do updates to app and then break something else..
We watch tv most of the day and the switch from 9 to 5 is a terrible change. Cannot figure out how that would enhance our viewing experience. We are retired and older. We only have 45” tvs and it is hard to see everything. Now we have to move closer to tv to bring up a channel that is not one of the 5. Very frustrating, please change it back.
user_oev2o1 thank you for using the Xfinity Community Forums page to reach out today regarding your experience with changes to the app. We appreciate your feedback as it helps us gauge the best solutions for improved customer experience in the future.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus, or someone else from Xfinity, when will this be corrected??? We are not hearing from you - how do we get our 9 channels back, and why did it get reduced in the 1st place??? We would like some answers please and a timeline for enhancements - Thanks!!
robertbl78 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How do we get through to you guys at Xfinity???? What is happening with the Roku update that reduced 9 recent channels selections to 5. Why was that done and when will it be rectified? Do you have a portal where we can check upcoming update, etc.??? This is the most terrible customer service EVER!!
user_ql7ta9 Hey there, we would be more than happy to assist with any issues or concerns you may have with your Xfinity products.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityWilliam No one from Xfinity is responding to the issue other than stating it was reduced from 9 to five on March 13. No explanations as why it was done and no comment on what is being done if anything. I was told by a hi level tech support employee that the problem was my signal being low...hiw in the world does that explain the recent channels watched issue!!!!!
user_edd940 We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I placed a service call for answers to this change a week ago and was told I would receive a follow call within 48 hours....nothing yet. That was after wasting over an hour of my time calling and getting disconnected over and over. What horrible customer service. No answers to why this change was even decided. I guess they want everyone to rent their cable boxes which still gets the 9 recent channels watched!!!!
@user_edd940 Tech told me boxes are on their way out and app is the future... if it's the future they should improve it and not take good features away... they do updates to app and then break something else.. incompetence and horrible customer service - they lie to their customers - the only consistent thing they do is raise the monthly bill.
Has anybody else noticed that some of the commercials, you have to watch, you can't change the channel while they are on. Also, they are louder. So you are paying a lot of money to Comcast, but they are making you watch the commercials. This is [Edited: "Language"]!!!
@user_j5qnow Yes they are pop up commercials and usually for local business - I wonder if the people paying for the ad time for the commercial that is supposed to be on realize they are double dipping with the app - the local ad pops up while regular commercial is supposed to be on then you cant escape out unless you back up to main screen, it's totally annoying - I noticed this prob over a month ago... happens on app not with cable box - very sneaky!
Hi user_j5qnow. Thanks for bringing this commercial/channel concern to our attention. Just to confirm, this is occurring on Live programming on your end?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Just a update on recent channels watched problem: After hours of frustration talking to tech support I was finally told this is a Roku issue and not Xfinity and I needed to contact Roku support. I found that iresponsible on Xfinity to put that burden on the customer so I had a supervisor call me and was told that the customer indeed should not have that responsibility. They said it will be looked into by the proper group and I would receive some form of communication regarding the resolution....let's keep our fingers crossed!!!!
@user_edd940 There's no question that this is a change unrelated to Roku. If we put stock in customer's reports, the ten->five change happened at the same time an app update was pushed out. But more importantly, it's really a stretch to blame a behavior change of this type on the OS platform and not the application (how could Roku even conceive of changing the behavior of an app without actually breaking it? And to the best of my knowledge, Roku doesn't set a global display value that the app chooses to rely on -- I mean, what?!)
I guess not. This would not happen where I work. Load releases are evaluated, and tested rigorously before release. If there is an issue, there is an immediate roll back or a hot fix. Xfinity (or now they are pointing the finger at Roku - don't see how, but their app on LG platform still has 9 selections) is not accepting accountability and is taking WAAAAAY too long to roll this back or correct the issue, Why are we paying $200+/mo for this?? Actually, pretty sad, and cannot wait to drop this vendor! Hello, Hello, Hello. Is anyone out there? Can anyone hear me? Does anyone care at all? Please, please, please someone at xfinity, show that you care and apprise us of what happened and how it is being corrected. How long do we have to suffer before this is fixed and do we get a credit on our monthly bill??????
kgod
Regular Visitor
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5 Messages
1 month ago
I am also having the same issue. This started happening about 3 days ago.
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user_11f84e
1 Message
1 month ago
I'm having the same issue on one of my Roku's, but the 2nd one is still showing 10 last watched. Go figure.
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user_j5qnow
3 Messages
1 month ago
I am having the same problem. So frustrating!!!
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robertbl78
Visitor
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13 Messages
1 month ago
Very frustrating. Xfinity, what's the deal? Gives us some options or heads up. This [Edited: "Language"] big time!!
(edited)
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XfinityLinda
Official Employee
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1.7K Messages
1 month ago
Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
10
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fly3rs
Contributor
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36 Messages
1 month ago
Here is what Xfinity wrote:
Thank you for connecting with us here in our community, @fly3rs, about the last watched. We did update our Xfinity Stream app on Roku. Effective March 13th, customers using Xfinity Stream on Roku will see the Recently Watched and Recent Channels options displayed change from nine to five items. We apologize for the inconvenience.
Why would they change last watched from showing 9 channels to 5? It decreases the customer experience by only having 5 last watched instead of 9 when it's tough enough to navigate the app as it is...
Xfinity, this is not an improvement!!
(edited)
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user_lq2b0x
2 Messages
1 month ago
You got to be kidding me!
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user_lxfozr
1 Message
1 month ago
This is a terrible “enhancement” to the customer experience. I wonder if this change also affects Firestick
1
user_oev2o1
1 Message
24 days ago
We watch tv most of the day and the switch from 9 to 5 is a terrible change. Cannot figure out how that would enhance our viewing experience. We are retired and older. We only have 45” tvs and it is hard to see everything. Now we have to move closer to tv to bring up a channel that is not one of the 5. Very frustrating, please change it back.
4
user_ql7ta9
4 Messages
17 days ago
Might be time to look for another provider. Starlink might be better than this garbage!!
5
user_edd940
Visitor
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5 Messages
13 days ago
I placed a service call for answers to this change a week ago and was told I would receive a follow call within 48 hours....nothing yet. That was after wasting over an hour of my time calling and getting disconnected over and over. What horrible customer service. No answers to why this change was even decided. I guess they want everyone to rent their cable boxes which still gets the 9 recent channels watched!!!!
1
user_j5qnow
3 Messages
12 days ago
Has anybody else noticed that some of the commercials, you have to watch, you can't change the channel while they are on. Also, they are louder. So you are paying a lot of money to Comcast, but they are making you watch the commercials. This is [Edited: "Language"]!!!
(edited)
2
user_4ucisb
1 Message
11 days ago
This is [Edited: "Language"]. Put the 9 channel look back in place again. This change has upset many customers.
(edited)
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user_edd940
Visitor
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5 Messages
4 days ago
Just a update on recent channels watched problem: After hours of frustration talking to tech support I was finally told this is a Roku issue and not Xfinity and I needed to contact Roku support. I found that iresponsible on Xfinity to put that burden on the customer so I had a supervisor call me and was told that the customer indeed should not have that responsibility. They said it will be looked into by the proper group and I would receive some form of communication regarding the resolution....let's keep our fingers crossed!!!!
2
pmgsenior
New Poster
•
4 Messages
17 hours ago
Does anyone at xfinity actually use Roku to see how irritating the drop from 9 to 5 channels really is?!!!!
1