New app needs adjustments?

Hello Xfinity Customer Experience Team,

I’m writing to express my disappointment with the redesigned Xfinity Stream app for iPhone.

While the new interface may look more modern, several basic features that made the previous app useful appear to have been removed or made significantly more difficult to access.

Specifically:

1. HD-only channel filtering: I can no longer easily filter the guide to display only HD channels. Having to navigate duplicate SD and HD listings is unnecessary and frustrating.
2. Future time navigation: The TV guide no longer provides an obvious, convenient way to jump directly to a specific future time. Customers shouldn’t have to scroll through hours of programming to see what’s on later.
3. Search by channel: I can no longer simply enter a channel name or number to locate it in the guide. This should be a basic feature of any television app.
4. Recording programs already in progress: I can no longer initiate a DVR recording from the app when a program has already started. This was an especially valuable feature of the previous version.

My concern is not simply that the interface has changed. It’s that the redesign appears to have reduced functionality that customers previously enjoyed.

I would strongly encourage Xfinity to restore these features, or at least provide a “Classic Guide” option for customers who prefer the functionality of the previous version.

As a longtime customer, I expect software updates to improve the experience—not make routine tasks more cumbersome.

Please forward this feedback to the Xfinity Stream product development team. I would appreciate knowing whether these features are scheduled to return.

Thank you,

Alan Smith