netflix has not recieved their payment and cancelled me

Netflix cancelled me because they said they did not get the payment from you. I have not had Netflix since 5/18. I have called 4 times. trying to get a live person. Please help escalate this to a manager!!! I am not getting a service you said I get-Now it cancelled!!!!!!

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XfinityThomasA

Official Employee

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2.4K Messages

9 days ago

Thank you for your feedback and for reaching out to us here for help to manage your Netflix account on X1.

user_tdoeie. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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user_tdoeie

netflix has not recieved their payment and cancelled me

XfinityThomasA

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