Visitor
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1 Message
Netflix and Amazon Prime audio drops
I have been having this problem for months and have tried resets, new LAN cables, etc.etc. Most of the time Netflix and Amazon Prime is unwatchable because the sound constantly cuts out on both. I recently added Hulu and was pleased to have no audio problems with them. Any ideas? I was assuming that any streaming signal travels the same path through the modem/router to my TV.
XfinityRaul
Official Employee
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1.6K Messages
3 months ago
Hello, @Klca19. I'm sorry to hear you're still having issues streaming on Netflix and Amazon Prime even after troubleshooting on your own. I would love the opportunity to review your account to see what we can do to fix this once and for all.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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