Visitor
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1 Message
need help with handshake
I am using customer owned Netgear C7000v2 modem my internet is working fine but the Xfinity stream app only shows TV Go channels it doesn't recognize my home network please manually re- provision my modem and send UDB refresh
XfinityRichard
Official Employee
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3.2K Messages
26 days ago
Hi there, @user_a6fyse Thanks for reaching out to us on the Forums! We know how frustrating it is when you can only view your TV Go channels. We can certainly assist you further. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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