Need help activating ESPN Unlimited on my Xfinity X1 box.

Hi, I need help activating ESPN Unlimited on my Xfinity X1 box.

Account/issue summary:
- I have Xfinity with ESPN Unlimited included, and I've successfully activated and linked my MyDisney account on both my computer and iPhone. ESPN works fine on those devices.
- On my X1 box, the ESPN app displays an activation code and directs me to espn.com/activate.
- I go to espn.com/activate on my phone or computer, enter the code, and it confirms success.
- However, the X1 box screen does not refresh or recognize the activation. I've tried:
  - Re-entering a fresh code (in case the original expired)
  - Backing out of the ESPN app and relaunching it on the X1
  - Fully rebooting the X1 box (unplugged for 30+ seconds)
  - Confirming no VPN is active on the device used to enter the code
  - Double-checking the code was entered correctly

None of these steps have resolved it. The activation works everywhere except the X1 box itself.

Could someone check on the backend whether my account/X1 box is properly linked for ESPN Unlimited, and let me know if there's a known issue with X1 activation syncing? Happy to provide my account details or troubleshoot further on a call if needed.

Thank you!