Need a replacement: Frequency 2.0 Bluetooth Portable Rechargeable Speaker from Xfinity Rewards

Just like several other posters, My Xfinity Rewards bluetooth speaker works when directly plugged into a device, but does not send out the Frequency 2.0 so it can be seen by my iPad 6" away. I need another bluetooth speaker that works. All other functions work as expected.

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Tasmanian

New Poster

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4 Messages

4 years ago

I am hoping I do not have to escalate this to Customer Support. Thanks.

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CCMorgan

Gold Problem Solver

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3.3K Messages

Hi there! So sorry you're having some trouble with your device. We can help! Please send us a private message with your name and address, and we will open a request for you.

Click "Sign In" if you're not already signed in
Click the "Direct Message" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.

I no longer work for Comcast

4 years ago

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U

user_137613

Visitor

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2 Messages

4 years ago

As a diamond Member I received the Frequency 2.0 speaker and it is a great speaker. However, it no longer charges. I plug it in the charging port and no red light comes on anymore. Time for a replacement?

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Xfinity Stream Website

Tasmanian

Need a replacement: Frequency 2.0 Bluetooth Portable Rechargeable Speaker from Xfinity Rewards

Tasmanian

CCMorgan

user_137613

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