Visitor
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1 Message
NBC sports app streaming problems
Up until July I had been able to stream Phillies games when I am away from home using the NBC Sports app that links to my Xfinity account. Since July I can’t because it says NBC Sports Philadelphia isnt part of my tv package and to contact my provider. But NBC Sports Philly is part of my package. So not sure why all of sudden this isnt working and how to fix it. Have tried both Xfinity and NBC Sports. Both customer services haven’t been helpful at all. Very frustrating
XfinityJohnG
Official Employee
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2K Messages
2 days ago
Thank you for reaching out here @user_wjn4l7. I will be happy to look into many channel issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
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Click the "New message" (pencil and paper) icon
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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