user_nfxvcu I appreciate you posting on our Community Forums and am sorry to hear that you're having trouble with your internet. Have you taken any steps to troubleshoot the issue? I would recommend starting with the automatic troubleshooting and diagnostics through the Xfinity app/website, as it will fix most common issues, detect any signal issues that may be interfering with your modem, or recommend a technician appointment if needed.
XfinityThomasD
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