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user_5e909c
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20 Messages

Thursday, October 3rd, 2024 5:09 PM

My subscription channels are not showing up on my ROKU.

Early this morning I as watching Fox News with no problem.  Then later this morning I tried to use the app and it said that FOX News was an upgrade. yet when I look at my subscription it is there.  I deleted the app on one TV and reinstalled and signed on but no difference.  It is like your system is ignoring my subscription list.  

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Updated 

2 months ago

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user_5e909c

Visitor

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20 Messages

2 months ago

It is not just the Fox news channel, it is all channels claiming I do not have a subscription.  You  my Xfinity friends as in deep doo do. When go to chat with an agent we start at 800+ 

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user_rlb0ha

1 Message

2 months ago

I have the same problem. No Roku or online streaming available.  Says I need to subscribe for every channel. 

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user_5e909c

Visitor

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20 Messages

My wife finally got a live chat and he is "working on it".  

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2 months ago

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XfinityShawn

Official Employee

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1.1K Messages

 

user_rlb0ha Our team of engineers are aware of this issue, and working on a resolution. We do appreciate you bringing this to our attention. 

 

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2 months ago

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