Hey there, @user_hga2o1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your streaming services.
Typically this would happen if the services are shut off due to non-payment, or your account was cancelled for one reason or another. Is the account fully up to date and you are still seeing that error? Are you able to see all your active services online when using the Xfinity My Account or in the Xfinity App? Please let us know.
XfinityAdrienne
Official Employee
•
2.5K Messages
17 hours ago
Hey there, @user_hga2o1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your streaming services.
Typically this would happen if the services are shut off due to non-payment, or your account was cancelled for one reason or another. Is the account fully up to date and you are still seeing that error? Are you able to see all your active services online when using the Xfinity My Account or in the Xfinity App? Please let us know.
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