My Stream Beta are presenting Error: TVAPP-00500 and no longer channels available.

@Marjo498​ This is good news. I wonder if you know the name of the technician that helped you with this? Or, do you have a direct line phone number to that technician? 

I find it odd that the developers of the app could not figure this out…..why didn’t they simply port over the working section (that allowed Samsung tv’s to work) to the BETA app? On top of that, why didn’t Xfinity communicate the issue with the BETA app to all members instead of no communication and having us spend wasted hours on the phone with their technicians (some seemed to be aware of the issue, others did not….which means even the technicians were not communicated with). Aargh! Anyway, I will call for support later today and let the tech know what your process was to fix it. I’ll update after that communication. 

Well, this is what happened. The tech had me bring up the live tv streaming app and this time I was asked to go online and enter an activation code. A message came up about using a tv box but since I don’t have one then I simply answered YES to the message. Not sure where that came from but I did so and lo and behold live tv is now working on my new Samsung tv again!!! It would have been nice if there was some communication from xFinity that this resolution was set up for us. I had a chat agent on the phone at the time but he did not have to do anything. Next time I power on my tv and select the live tv app, I’ll have to check if it’s still the BETA app or some other app. 

I don't recall the name of the tech. However, it seems that the problem is not easy to fix by the customer service folks. You need the tech support folks to help you.

One thing that seems to be related is your broadband service speed. In my case, once the tech resolved the network issue (due to bad Xfinity hardware at my home), the Samsung Xfinity stream app errors disappeared. So, I guess the app requires a lot of speed to work.

@Wisiwyg​ My tv is a Samsung 2018.  I've been doing the same.  The stream app does not work on Samsung.  Here is Xfinity's reply;

"I'm sorry. It's looks like your device software is one that is no longer supported by the Xfinity Stream app. You can find more information here: https://comca.st/3BYbAoK. Below are the Samsung Smart TVs that are currently supported: - 2022 TVs - 2021 TVs - 2020 TVs (no minimum software version) All QLED and UHD Models - 2019 TVs (no minimum software version) - 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 - 2018 TVs with minimum software version T-KTSUAKUC - 2018 TVs with minimum software version T-KTSNAKUC 1131.9 I'm sorry for any inconvenience this may cause."

My TV has software version T-KTUAKUA-1325 which is well over the minimum level for T-KTUAKUA.  Your tv is a 2022, fully supported.  So either the article is completely wrong, or they have other problems.

The sad part is that the Stream app seems to be only broken on Samsung tvs.  It works on my Fire TV (the small bedroom TV) so I know the App can work.  Just not on Samsung.  

@Wisiwyg​ I’m afraid my reply is not going to help but I had the same problem. I bought a Samsung tv in January and signed up for xFinity at that time. No issues for 3 months and then boom, I get up one day to watch Premier League soccer and I get the TVAPP-500 message. Called xFinity numerous times and finally a tech showed me a list of newer Samsung tv’s that were not supported. So, I used my iPad to watch tv for several months. One day, lo and behold I turn on my tv and xFinity stream is working. I could see that the interface was different now so I assumed that a “fixed” version of xFinity stream had been downloaded to my tv overnight. I did nothing at all on my end so I really don’t know what changed. Recently, out of nowhere, I got the TVAPP-500 message again and I’m thinking, this can’t be happening. I reset the box rented from xFinity and everything worked again. Go figure. Yes, upon going to their local office one of the workers there told me that I needed to rent some other box from them to fix it. I said no way, it worked when I signed up and it should work now….they broke it so they should fix it. Anyway, my Samsung tv is up and running now and I have no explanation as to why. Perhaps there’s an updated list of Samsung tv’s that are now supported, I don’t know. 

Hello @Wisiwyg. Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

Because of the age of this thread, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

Thanks and I look forward to seeing your new post!

This post will now be closed due to it being 6 months old.