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user_d9314a
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3 Messages

Friday, April 15th, 2022 8:03 PM

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My Stream Beta are presenting Error: TVAPP-00500 and no longer channels available.

My Stream Beta are presenting Error: TVAPP-00500 and no longer channels available, Can you solve this ? I lost my TV channels!!

In addition, the TV still works for others app such as Youtube, Samsung TV...

Thanks,

Question

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Updated 

3 years ago

11.4K

34

user_986a79

Visitor

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5 Messages

3 years ago

Fix: Go to settings and log out, you will then be able to get another code to reactivate the streaming app. 

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user_986a79

Visitor

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5 Messages

3 years ago

go to settings and log out. right away you should get anauthorization code again and that should fix it. The trick is to log out thru settings! #XfinityEmployeeTech

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user_fa8cba

Visitor

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6 Messages

@user_986a79​ does not work. Takes me to authorization and then immediately goes back to a new “Ready to Watch” page. Would love an update on when this will actually be fixed. Have not been able to watch my favorite shows in weeks. 

3 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_fa8cba sorry to hear that solution did not work for you. I'd be happy to troubleshoot this to find a solution. Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b90435

Visitor

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3 Messages

3 years ago

Same here for weeks now and Comcast has done nothing to help. Even the tech they sent out could have cared less. Some of the worst service I ever got from Comcast.

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user_e026db

Visitor

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2 Messages

3 years ago

I had the same issue. I deleted the app and reinstalled it and the issue was resolved!

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user_e026db

Visitor

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2 Messages

3 years ago

I also had the same issue. I deleted the app, reinstalled it, and the issue was resolved!

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user_fa8cba

Visitor

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6 Messages

@user_e026db​ this did not work for me ) :

3 years ago

0

user_19e332

Visitor

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1 Message

3 years ago

I have the same issue on my LG and Samsung TV's.  I have reset TV's to factory settings and reinstalled app.  I then reactivate and get the same error.  I called and opened a ticket regarding the issue and still have problem.  Please advise.

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EFFENComcast

Visitor

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1 Message

3 years ago

Having same issue on my samsung tv and my roku

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user_39902a

Visitor

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1 Message

3 years ago

How to resolve TVapp00500?

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CCStephanieT

Contributor

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342 Messages

Hello @user_39902a Thank you for reaching out through our Forums. If you are still having the same issue,

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

3 years ago

0

user_261a31

Visitor

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12 Messages

3 years ago

I’m now past 2 months with this issue. No communication from Comcast whatsoever. I’ll stop in again at the local store but don’t want to hear that I have to rent a tv box at $7.50 a month plus $70 to install it. This is a comcast [Edited: "Language"] and they need to honor the contract. Very frustrating as a new customer. 

(edited)

3

CCMichelle

Problem Solver

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788 Messages

I can understand your frustrations over the malfunctions of the app. May I ask what device you are using the app on? Have you attempted any of the troubleshooting provided through this thread, have you noticed any changes if you did attempt them? 

I no longer work for Comcast.

3 years ago

0

user_261a31

Visitor

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12 Messages

Yes, I have tried the troubleshooting in this thread with no change. I’ve also been on the phone for hours with Comcast’ technicians. I have a new Samsung tv which is not supported by Xfinity Stream Beta version. What’s ludicrous is that the previous version worked for the first 3 months after I signed on to Xfinity……why can’t your people simply port over the working section of the previous version into the Beta version? Again, what is annoying is that there has been no communication. If a tv box will fix this issue then it should be offered to me for free, free to use and free to install. We are now well into the 3rd month of this issue. All I can say is this……you will lose me as a customer once my “contract” has expired unless something is done on your end. 

3 years ago

XfinityBillie

Official Employee

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3.3K Messages

I'm truly sorry to hear that the troubleshooting advise provided in this thread didn't resolve the error. I would be more than happy to take a look and see what options we have on our end to help resolve this. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e0c6a5

Visitor

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3 Messages

3 years ago

I had this issue beginning 7/6/2022.   TVAPP-00500

I logged into xfininity.com

Under --->My Account-->services

I clicked Restart My Box ---> continue

There's a TV trouble shooting page.  ---Click Continue
Choose the System Refresh option when prompted. 

These steps worked for me.  7/7/2022

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user_0618f4

Visitor

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1 Message

@user_e0c6a5​ Thanks for this info...IT WORKED!  I was getting quite frustrated after trying everything else (logging out, re-installing the app, restarting xfinity box...etc).

3 years ago

CCErika

Problem Solver

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339 Messages

So glad to hear this worked! I really appreciate everyone helping out and lending a hand. Your contributions are appreciated. 

I no longer work for Comcast.

3 years ago

0

user_261a31

Visitor

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12 Messages

Can you clarify that this worked if one has an Xfinity TV box? My issue is that I have a new Samsung tv and a rented Xfinity modem……this combo worked for 3 months. Once the BETA streaming app was installed then no more watching tv on my new Samsung. 

3 years ago

0

user_1179b1

Visitor

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2 Messages

3 years ago

As of yesterday in the afternoon, all my Roku stream apps say I dont have any live channels, engineers please look into this tvapp 0500 error

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user_e9ce37

Visitor

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1 Message

3 years ago

The same issue occurred for me starting today. I’ve tested it with 3 different TVs with 2 different Roku boxes. They all have the same TVAPP-00500 error. I’m currently using an older Sony TV with Roku, tried signing out and back on with a new code, deleted the Xfinity app and installed again. Nothing resolved my issue.     For me it seems to be an issue with using the app with Roku. 

Please advise or post the fix asap!

Thank you!

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user_e0c6a5

Visitor

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3 Messages

@user_e9ce37​ this worked for me today.
I did the system refresh online rather than from the remote.

https://www.xfinity.com/support/articles/x1-system-refresh System Refresh 

3 years ago

user_4e2766

Visitor

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1 Message

The system refresh through the xfinity phone app fixed this for me. Samsung tv. 

3 years ago

XfinityPaula

Official Employee

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1.4K Messages

Hello @user_e9ce37 A system refresh is being recommended for those who are still having an issue with the app. Were you able to try that yet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_261a31

Visitor

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12 Messages

I’ve tried a system refresh but it did not work. I’m thinking that the system refresh only works if one has a tv box. Can anyone confirm this? I do not have a tv box, only a rented Xfinity modem. The modem/new Samsung tv combination worked for me for 3 months until the BETA app was installed. A system refresh seems to be the same as simply turning off the power to the modem and turning it back on again which I have tried many times. 

3 years ago

0

XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_4e2766 and thank you for taking the time to share the solution to this issue! That really helps our community be more successful :). We're here 24/7 so let us know if there's ever anything you need! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Buff17

Visitor

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1 Message

3 years ago

I am having the same message on my Vizio and ROKU tvs. I’ve restarted and done everything I know to do. Help!

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user_e0c6a5

Visitor

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3 Messages

This has been working for some of us this week...

https://www.xfinity.com/support/articles/x1-system-refresh System Refresh 

3 years ago

0

user_261a31

Visitor

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12 Messages

Do you have a tv box rented from Xfinity? If so, then your problem is not the same as the original post where newer Samsung tv’s no longer work with the BETA app. Plus, I don’t have a tv box, just a modem. It all worked at one time, then the BETA app was installed and there goes my ability to watch tv on my new Samsung tv. This after just signing up for Xfinity a couple of months earlier. 

3 years ago

0

user_20d16e

Visitor

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1 Message

3 years ago

We have had xfinity for about 6 weeks and have been getting the error 00100 and 00500 error on one of the two Roku smart tvs we have. The phone support person had me reset my password through xfinity.com and that worked for two days. We got the message again. Shut off the tv and turned it back on. It did work again, thank goodness but this has been going on for a few weeks where we have been “limping along “. Never know if the tv will work or not. Frustrating for what we pay for cable!!!

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CCCam

Official Employee

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232 Messages

@user_20d16e I can definitely understand your frustration. It looks like some fixes have been supplied by others. Have you tried them to see if they work for you?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Marjo498

Visitor

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7 Messages

3 years ago

Hello, I am new to this forum that I found while trying to find a logical explanation for my Samsung Xfinity Beta Stream error TVAPP-0500. At least I know that I am not the only one with this problem that has been going on for months, and from what I gather, Xfinity has done nothing to find out the root cause, so there is no fix. The person above who did a reset on his TV box had a different issue. This is related to Samsung TVs' inability to communicate with the Xfinity server and authenticate the user tv lineup. I have a technician lined up to check this, so I will report back. However, for the record, I have spent four hours with their support where they asked me to sign out, delete the app, reinstall it, unplug the tv, reset the internet connection, etc...… at least four of each of those, and no luck. 
Xfinity should not advertise its app on Samsung if it does not have a team that appropriately manages it. Honestly, being an Xfinity customer is very painful, so I am starting to look at other options.

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