@user_986a79​ does not work. Takes me to authorization and then immediately goes back to a new “Ready to Watch” page. Would love an update on when this will actually be fixed. Have not been able to watch my favorite shows in weeks. 

Hello, @user_fa8cba sorry to hear that solution did not work for you. I'd be happy to troubleshoot this to find a solution. Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_e026db​ this did not work for me ) :

Hello @user_39902a Thank you for reaching out through our Forums. If you are still having the same issue,

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I can understand your frustrations over the malfunctions of the app. May I ask what device you are using the app on? Have you attempted any of the troubleshooting provided through this thread, have you noticed any changes if you did attempt them? 

Yes, I have tried the troubleshooting in this thread with no change. I’ve also been on the phone for hours with Comcast’ technicians. I have a new Samsung tv which is not supported by Xfinity Stream Beta version. What’s ludicrous is that the previous version worked for the first 3 months after I signed on to Xfinity……why can’t your people simply port over the working section of the previous version into the Beta version? Again, what is annoying is that there has been no communication. If a tv box will fix this issue then it should be offered to me for free, free to use and free to install. We are now well into the 3rd month of this issue. All I can say is this……you will lose me as a customer once my “contract” has expired unless something is done on your end. 

I'm truly sorry to hear that the troubleshooting advise provided in this thread didn't resolve the error. I would be more than happy to take a look and see what options we have on our end to help resolve this. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_1179b1​ same.  Started late afternoon 7/6 - multiple tv's but only the ones using Rokus.  Mobile app works fine.

@user_1179b1 We appreciate you reaching out to us here on our Xfinity Forums. Have you already tried some troubleshooting steps that have been mentioned by other users in this thread? Such as uninstalling and reinstalling the app, or these directions supplied by @user_e0c6a5:

Log into https://comca.st/3OX6yNg

Under --->My Account-->services

Click Restart My Box ---> continue

There's a TV trouble shooting page.  ---Click Continue
Choose the System Refresh option when prompted. 

This solution does not apply to the Samsung Xfinity Beta App. Only applied to TV boxes you can register and manage from four admin account

@user_e9ce37​ this worked for me today.
I did the system refresh online rather than from the remote.

https://www.xfinity.com/support/articles/x1-system-refresh System Refresh 

The system refresh through the xfinity phone app fixed this for me. Samsung tv. 

Hello @user_e9ce37 A system refresh is being recommended for those who are still having an issue with the app. Were you able to try that yet? 

I’ve tried a system refresh but it did not work. I’m thinking that the system refresh only works if one has a tv box. Can anyone confirm this? I do not have a tv box, only a rented Xfinity modem. The modem/new Samsung tv combination worked for me for 3 months until the BETA app was installed. A system refresh seems to be the same as simply turning off the power to the modem and turning it back on again which I have tried many times. 

Welcome to our community forum, @user_4e2766 and thank you for taking the time to share the solution to this issue! That really helps our community be more successful :). We're here 24/7 so let us know if there's ever anything you need! 

This has been working for some of us this week...

https://www.xfinity.com/support/articles/x1-system-refresh System Refresh 

Do you have a tv box rented from Xfinity? If so, then your problem is not the same as the original post where newer Samsung tv’s no longer work with the BETA app. Plus, I don’t have a tv box, just a modem. It all worked at one time, then the BETA app was installed and there goes my ability to watch tv on my new Samsung tv. This after just signing up for Xfinity a couple of months earlier. 

@user_20d16e I can definitely understand your frustration. It looks like some fixes have been supplied by others. Have you tried them to see if they work for you?