Greetings, @user_eee6e5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this bill increase. You have definitely come to the right place for assistance.
Most of the time, when a bill comes out at a higher rate than the previous bill, it is because a promotional discount has expired. If you look on page 3 of your previous bill, it will tell you if you were receiving a discount, and let you know when the discount is set to expire. Those details are actually listed on every previous bill, if that helps.
If your promotion did expire, we should be able to find you a new one, and if this is not related to a discount, we can still try to figure out what happened. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
DreamSayerZ
Problem Solver
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548 Messages
3 days ago
@user_eee6e5 If you take a look at your bill PDF, it should list what changed on your account. Or compare it with lasts months.
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XfinityJamesC
Official Employee
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1.7K Messages
2 days ago
Greetings, @user_eee6e5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this bill increase. You have definitely come to the right place for assistance.
Most of the time, when a bill comes out at a higher rate than the previous bill, it is because a promotional discount has expired. If you look on page 3 of your previous bill, it will tell you if you were receiving a discount, and let you know when the discount is set to expire. Those details are actually listed on every previous bill, if that helps.
If your promotion did expire, we should be able to find you a new one, and if this is not related to a discount, we can still try to figure out what happened. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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