Visitor

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6 Messages

09/23/2026 7:52 PM

Multiple channels not accessible

SeeFor the past 3 months multiple fire sticks and multiple TVS have not been able to get a number of very useful Xfinity stream channels. I have Uninstalled and Uninstalled and reinstalled the app cleared the cache and data Signed out and signed in Unplug the television and router and modem for over a minute eachreinstalled. Nothing has helped. Reading the answers given in the forum has not been of any benefit to me. above.  Answers on forum have not helped.

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Official Employee

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1.8K Messages

5 days ago

Good afternoon user_t36klk. I will be happy to look into this further for you. I do have a few questions to better understand the situation. Which channels are you having issues with? Are you receiving any error messages at all? When this happens are you connected to your in-home WiFi network?

 

Visitor

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6 Messages

Out of home Wi-Fi. Example espn abc tennis channel error messages 1001 2111. Mostly 1001. Have not tried it on home network. 

Official Employee

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1.6K Messages

Thank you for confirming. Would you be able to try it on your home network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

no , I am not able to try it on my home network.

Official Employee

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1.6K Messages

Is there a specific reason on why you cannot try on your home network at this moment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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6 Messages

I am in Costa Rica.  Home is Brewster, Ma.

Visitor

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6 Messages

1 hour ago

So far I have not received any solution.

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