Visitor
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16 Messages
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for those channels in my xfinity tv subscription and should not need a separate app to access them. I see from message boards that this is a universal problem for these two stations at least. Will i see a refund for this "glitch"?
Viper122
Contributor
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221 Messages
10 days ago
I have audio drop after commercial breaks and at the start of the show, but not on any legacy channels which I just discovered by trial and error. Update suppose to come out today to fix some of these issues. Keep an eye out for it.
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XfinityAmira
Official Employee
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4.6K Messages
10 days ago
Hi user_03de5a! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the audio drops you're experiencing with these networks when watching on your Apple TV box. My team is here to support you! I know you mentioned downloading the app. To confirm, did you download the Xfinity Stream app on another device?
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user_03de5a
Visitor
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16 Messages
10 days ago
Are you still with me?
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user_03de5a
Visitor
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16 Messages
9 days ago
this problem still exists. Can any one help?
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user_03de5a
Visitor
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16 Messages
9 days ago
It appears that there is "handoff" problem from MSNOW and CNBC and the xfinity stream app. This problem does not exist on legacy channels thru xfinity stream
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user_03de5a
Visitor
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16 Messages
9 days ago
The problem seems to be a "handoff" problem betweenCNBC, MSNOW, and the xfinity app. It does not happen on legacy channels watched thru xfinity stream or on ESPN watched thru xfinity stream.
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user_03de5a
Visitor
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16 Messages
3 days ago
A Tech came out on saturday 12/13. He added a splitter to my line. He was tried his best to fix the problem but it still exists...
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user_03de5a
Visitor
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16 Messages
3 days ago
In other word the problem does not appear to be an outside connection issue. He also observed the set up inside the house and said it was fine. But the problem still exists!!
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Viper122
Contributor
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221 Messages
3 days ago
A tech is not going to fix anything. I had them come out for years. Pixilation issues that could not be fixed. New drop lines, linemen checking the main lines, on the phone for hundreds of hours. What a waist of time. Now the streaming app is full of audio and video problems for years. I have no faith that it will be fixed. And even if it is, it will break again and again.
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user_03de5a
Visitor
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16 Messages
4 hours ago
And i just was notified of a $100.00 one time charge only bill that was for the tech coming out. when i was told that xfinity was sending a tech no one mentioned that there would be a charge...
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user_03de5a
Visitor
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16 Messages
4 hours ago
Yesterday i went to an xfinity brick and mortar and after explaining the problem the customer service person he recommended i use their new xfinity streaming box.. I was told this a new product. I don't need the xfinity streaming app as the box picks up direct from xfinity as opposed to the apple box where I downloaded the xfinity stream app.. The box does resolve the issue of the dropped audio. It does not present as bright and lively a picture as the Apple Tv Box does but it is OK and the problem seems to be solved. Why no one told me about this solution I don't understand...... I've spoken with 4 different techs on the phone numerous chatbots and a $100.00 and hour on site technician. No one knew?????
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Viper122
Contributor
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221 Messages
4 hours ago
The problem doesn't exist on my 2 Amazon fire sticks or any of my 5 samsung tv's either. Only apple devices.
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