Visitor
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12 Messages
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for those channels in my xfinity tv subscription and should not need a separate app to access them. I see from message boards that this is a universal problem for these two stations at least. Will i see a refund for this "glitch"?
Viper122
Contributor
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209 Messages
1 day ago
I have audio drop after commercial breaks and at the start of the show, but not on any legacy channels which I just discovered by trial and error. Update suppose to come out today to fix some of these issues. Keep an eye out for it.
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XfinityAmira
Official Employee
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4.5K Messages
1 day ago
Hi user_03de5a! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the audio drops you're experiencing with these networks when watching on your Apple TV box. My team is here to support you! I know you mentioned downloading the app. To confirm, did you download the Xfinity Stream app on another device?
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user_03de5a
Visitor
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12 Messages
23 hours ago
Are you still with me?
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user_03de5a
Visitor
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12 Messages
1 hour ago
this problem still exists. Can any one help?
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user_03de5a
Visitor
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12 Messages
1 hour ago
It appears that there is "handoff" problem from MSNOW and CNBC and the xfinity stream app. This problem does not exist on legacy channels thru xfinity stream
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user_03de5a
Visitor
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12 Messages
1 hour ago
The problem seems to be a "handoff" problem betweenCNBC, MSNOW, and the xfinity app. It does not happen on legacy channels watched thru xfinity stream or on ESPN watched thru xfinity stream.
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