Visitor
•
12 Messages
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for those channels in my xfinity tv subscription and should not need a separate app to access them. I see from message boards that this is a universal problem for these two stations at least. Will i see a refund for this "glitch"?
Viper122
Contributor
•
209 Messages
2 days ago
I have audio drop after commercial breaks and at the start of the show, but not on any legacy channels which I just discovered by trial and error. Update suppose to come out today to fix some of these issues. Keep an eye out for it.
1
0
XfinityAmira
Official Employee
•
4.6K Messages
2 days ago
Hi user_03de5a! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the audio drops you're experiencing with these networks when watching on your Apple TV box. My team is here to support you! I know you mentioned downloading the app. To confirm, did you download the Xfinity Stream app on another device?
6
0
user_03de5a
Visitor
•
12 Messages
2 days ago
Are you still with me?
0
0
user_03de5a
Visitor
•
12 Messages
21 hours ago
this problem still exists. Can any one help?
0
0
user_03de5a
Visitor
•
12 Messages
21 hours ago
It appears that there is "handoff" problem from MSNOW and CNBC and the xfinity stream app. This problem does not exist on legacy channels thru xfinity stream
0
0
user_03de5a
Visitor
•
12 Messages
21 hours ago
The problem seems to be a "handoff" problem betweenCNBC, MSNOW, and the xfinity app. It does not happen on legacy channels watched thru xfinity stream or on ESPN watched thru xfinity stream.
0
0