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user_03de5a
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Tuesday, December 9th, 2025 1:27 PM

MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the  stations thru the apps they work fine so the apple box is not the problem.. I pay for those channels in my xfinity tv subscription and should not need a separate app to access them. I see from message boards that this is a universal problem for these two stations at least. Will i see a refund for this "glitch"?

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9 hours ago

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Viper122

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209 Messages

12 hours ago

I have audio drop after commercial breaks and at the start of the show, but not on any legacy channels which I just discovered by trial and error. Update suppose to come out today to fix some of these issues. Keep an eye out for it. 

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user_03de5a

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9 Messages

downloading the apps is a workaround and they are free .Thanks for your info

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12 hours ago

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XfinityAmira

Official Employee

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4.5K Messages

11 hours ago

Hi user_03de5a! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the audio drops you're experiencing with these networks when watching on your Apple TV box. My team is here to support you! I know you mentioned downloading the app. To confirm, did you download the Xfinity Stream app on another device? 

 

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user_03de5a

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I downloaded on my apple tv box which plays on a Bravia rx. Both the CNBC app and the MSNOW app work perfectly with no dropped audio. When I go back to xfinity stream and bring up either station they drop audio at intermittant times

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11 hours ago

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XfinityRaul

Official Employee

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2.4K Messages

@user_03de5a Thanks for clarifying that for us. Have you by any chance deleted the Stream app from your Apple TV box and then downloaded it back to your device? How about your Apple TV box, have you tried troubleshooting that box as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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user_03de5a

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yes, I have deleted the xfinity app and re downloaded with no effect. I have also refreshed the Apple box and have it set for auto updates. Unplugged and reset all devices. 

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10 hours ago

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user_03de5a

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Yes I have deleted and re downloaded the xfinity stream app with no change in the  problem . Also reset the Apple box and have it set for auto update. I have also unplugged and replugged all devices, checked the HDMI connections and It still is dropping audio.

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10 hours ago

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XfinityRaul

Official Employee

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2.4K Messages

@user_03de5a I can see if sending some signals to your profile helps resolve this audio issue you've been experiencing. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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user_03de5a

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9 Messages

9 hours ago

Are you still with me?

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