msnbc not streaming

Why is MSNBC LIVE not allowed to stream on my Roku? I tried several times to login to XFINITY (both via my phone and the web).

I got a successful connection (according to the web) but when I went back to the ROKU it says "TV Provider does not provide access".

What is going on? I've been an XFINITY customer for YEARS now and I've never had an outage like this.