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Tuesday, October 22nd, 2024 10:45 PM

Movie rental does not play.

I continue to get the message "An unknown error occurred during this request.  Please try again."  Can I get a refund?

Official Employee

 • 

1.5K Messages

16 days ago

 

user_nptwdl Thank you so much for your post for help with your movie rental.  If you are still in need of assistance send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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