Visitor
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6 Messages
Mobile stream app update
Xfinity Stream iPhone Update Removed Scheduled and Recently Deleted Recordings
I recently updated the Xfinity Stream app on my iPhone, and the new layout has eliminated two very important DVR management features:
- The ability to view Scheduled Recordings.
- The ability to access Recently Deleted recordings and recover them.
Both features are still available and working perfectly on my television’s Xfinity Stream app. They are also accessible through the Stream website. This confirms that my DVR and account are working properly. The problem is specifically with the updated iPhone app.
I use these features regularly. Being unable to see what is scheduled to record or recover a mistakenly deleted recording makes the mobile app significantly less useful and, frankly, almost unusable for managing my DVR.
Was this functionality intentionally removed in the redesign, or is this a software issue? If it was intentionally removed, why would Xfinity eliminate features that customers rely on?
I am asking that this issue be escalated to the Xfinity Stream app development team and that these DVR management features be restored.
Please provide a meaningful response rather than directing me through basic troubleshooting steps. This is a functionality issue resulting from the recent app update, not an account or DVR problem.
user_3mcor5
Visitor
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6 Messages
5 days ago
It’s gets worse. Now I see that you can no longer see the dvr storage percentage. In addition, you can’t filter channels in the guide and it no longer shows if a show in the guide is NEW or a REPEAT so I cant tell if I should record it or if it’s just a repeat I’ve already watched. Also where are
all my preset series recordings? Are they gone? I literally find this stream app update to be not only completely useless, but it has removed all of the features that I used daily. What were these app developers thinking!!!!!
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user_8e92c5
12 Messages
5 days ago
Agree 100%. Escalate to your technical team to give these features back on iphone app!
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frustrate
Contributor
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58 Messages
5 days ago
Same problems on my iPad. Can’t even tell if a show is being recorded, plus the old saved recordings have no date on them anymore. Whoever redesigned the app needs to get fired!
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mblevitt
Contributor
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21 Messages
4 days ago
This was the worst update to any iOS app I have ever seen. Worse, I wasn’t given a choice to update, it was done automatically. I can’t see my scheduled recordings. Worse, if I want to record a particular episode of a show (for example, next Monday’s episode of The Daily Show), I have to now go to the guide, find the channel and date, and record. Previously, all I had to do was search the name of the show, see the upcoming episodes, and set a recording for the one I wanted. This is an epic fail that will cost Xfinity what little goodwill they had earned over the years with their technological improvements.
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XfinityMartyR
Official Employee
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3.9K Messages
3 days ago
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user_xwedfs
Visitor
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3 Messages
3 days ago
the new app is not an improvement. Please fix it ASAP. I use it regularly.
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user_xwedfs
Visitor
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3 Messages
2 days ago
I have an Apple phone. Is that the problem?
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cleen63
Visitor
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5 Messages
8 hours ago
Totally agree, so many convenient features gone - cannot swipe left to delete recordings; cannot group delete within a folder using edit; navigation within the app for recordings and identification of folders horrible. Beginning a video and going back doesn't allow resume feature and others. And not sure why but now my keypad isn't allowed to do all functions it once did.
I agree with a previous post, how about the option of using either app? And will corrections be coming?
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cleen63
Visitor
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5 Messages
8 hours ago
And here is another (ipad) - cannot reduce the picture to picture in picture and stay within the app to navigate to other recordings or use the guide to search for other programs.
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ksd
Visitor
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5 Messages
3 hours ago
Hard to believe that a company as expansive as this, with an app so widely used by its customers, would roll out something that appears untested and half finished. Was this a mistake? What was the purpose of the redesign? All it is doing is making customers angry and frustrated. If we ever did this in the company I worked for, heads would be rolling.
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user_xp1uxh
Visitor
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1 Message
5 minutes ago
The new app update is not useful. No Picture in Picture, guide is useless, lists college or nfl with no teams. How stupid are you. The old TV guide was better. Going to consider cutting the cord.
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