sadsackcustomer's profile

Regular Visitor


2 Messages

Sun, Jun 19, 2022 12:03 AM

mobile app

For the past several weeks the sound has been cutting out on the app. I may happen as often as every few minutes. My App is up to date, as are the iOS on my iPhone and iPad. I've restarted and reset everything  possible. Has anyone else had this issue?

There used to be a way to report problems with the app. Xfinity needs to bring this back!!

I suspect that they don't want to get feedback from customers. 

I hope that someone from Xfiity replies.

Official Employee


2.8K Messages


Hey there, @sadsackcustomer


Our team here wants to help out. How are you listening to the audio via the app? Is it connected to headphones or is the audio cutting out directly from the phones speaker? 

forum icon

New to the Community?

Start Here