Missing Recordings again
There was a previous post about this but it's now locked, so I'm starting a new one.
First I lost about 90% of my recordings last week so I don't figure it was just old ones dropping off to make room for new ones. Also everything before January 2020 disappeared. So far I've gotten different explanations from tech support. I had a new box installed just before this occured. Some people told me it was because all the rcordings were on the hard drive and not the cloud. I thought Comcast put everything on the cloud. That's what the technician told me when he was swaping the box out because I asked if I would lose anything.
So my question is: Where are our recordings stored. On the cloud or on the box's hard drive?