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user_2bf01a
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Thursday, September 5th, 2024 11:03 PM

Missing local streaming channels when on cellular data

Problem:

Xfinity stream app on iPhone is Missing local streaming channels when on cellular data. CBS and ABC give this error message:

Limit Reached :: TVAPP-00249

Devices associated with this household are already playing the maximum number of concurrent video streams. To stream a program or live tv on this device, you must stop playing on another device.

@ View Devices

When I view devices only my current iPhone shows.

I expect to be able to view my local CBS and ABC channels as I have been able to do when not using my in-home xfinity internet and am close to my viewing area. 

The TV go channels work fine for streaming when not using in-home WiFi. 

Workaround:

Try using other apps that offer CBS and ABC local programming (but it’s not the same sometimes).

Please let me know that you’re working on this and if you have an estimate of repair time. 

Question

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3 months ago

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XfinitySara

Official Employee

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1.3K Messages

3 months ago

Hello, @user_2bf01a! Thank you for creating this post with your streaming concerns, and for returning with updates. To confirm, have your questions been answered and issues been resolved?

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user_2bf01a

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Sara,

I see that my local CBS and ABC affiliate stations, etc. now show as “TV GO” channel available out of home. I turned off my Xfinity WiFi on my iPhone and those channels are working. I won’t know for sure until I’m actually away from my home to test completely. I should be able to confirm tomorrow. Thank you!

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3 months ago

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XfinityShawn

Official Employee

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1.1K Messages

 

user_2bf01a We appreciate the update, and will be awaiting your reply tomorrow. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_2bf01a

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Yes. I tested away from home I can get CBS, ABC, etc. when not using my in-home Xfinity WiFi 

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3 months ago

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XfinitySara

Official Employee

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1.3K Messages

Excellent, @user_2bf01a! Thanks for keeping us updated. Please don't hesitate to create a new public post should any other questions or concerns arise, and our Digital Care Team will always do whatever it can to support you and your household :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_2bf01a

Visitor

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5 Messages

4 months ago

Update: CBS is back for streaming on Cellular data. I’m not sure of others, since CBS is the one I use away from my Xfinity WiFi the most. 

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user_2bf01a

Visitor

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5 Messages

Update: CBS is not available away from home on Cellular Data.

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4 months ago

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